Your Privacy Rights | Auberge Resorts Collection

YOUR PRIVACY RIGHTS

Effective: January 1, 2020

Updated July 23, 2025

Depending on applicable law where you reside, you may be able to assert certain rights related to your information identified below. If any of the rights listed below are not provided under law for your jurisdiction, AR and ARC Properties have absolute discretion in providing you with those rights.

Your rights to your information are not absolute. Depending upon the applicable law, access may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another’s privacy; (c) to protect our rights and properties; (d) where the request is frivolous or vexatious, or for other reasons.

• Access and portability. You may request to have provided to you a copy of your information held by AR or ARC Properties. This information will be provided without undue delay. In certain circumstances, you may request to receive your information in a structured, commonly used and machine-readable format, and to have us transfer your information directly to another data controller.
• Rectification of incomplete or inaccurate personal information. You may request us to rectify or update any of your information that AR or ARC Properties have. You may do this at any time by email or by submitting a form. See, How to make a privacy request.
• Erasure. You may request to erase your information, subject to applicable law by email or by submitting a form. See, How to make a privacy request.
• Withdraw consent. To the extent the processing of your information is based on your consent, you may withdraw your consent at any time. Your withdrawal will not affect the lawfulness of AR or ARC Properties’ processing based on consent before your withdrawal.
• Restriction of processing.In some jurisdictions, applicable law may give you the right to restrict or object to AR or ARC Properties processing your information under certain circumstances. ARC and ARC Properties may continue to process your information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

How to make a privacy request

To make a privacy request, you can contact AR and ARC Properties at:

Email:  privacy@aubergeresorts.com

Toll Free Via Phone: (800) 894-5853

Postal Mail:

Attention:  Privacy

Auberge Resorts LLC

7250 Woodmont Avenue Ste 220,

Bethesda, MD 20814-2960

 

How to lodge a complaint

If you believe that AR and ARC Properties have infringed your rights, we encourage you to submit a request by sending us an email at the above email addresses, so that the Chief Privacy Officer of the ARC Property or AR can work with you to resolve the issue dispute informally.

If you reside in the EEA, you can file a complaint with your relevant data protection authority.

 

Response to your request. The endeavor is to respond to consumer’s requests for access or deletion within 30-45 days of receiving the request, based on your jurisdiction. If more time is required, you will be appropriately informed in writing with the reason and extension period.

 

California Privacy Rights

In addition to the rights provided for above, if you are a California resident, the California Consumer Privacy Act (the “CCPA”) provides some California residents with the additional rights listed below. To exercise these rights see the “How to Make California Privacy Request” section.

 

• Right to Know. You, upon a verified consumer request, (“VCR”) have the right to know and see what data is collected about you over the 12-month period, including:
• The categories of your information that have been collected about you;
• The categories of sources from which the your information is collected;
• The business or commercial purpose for collecting your information;
• The categories of third parties with whom AR or ARC Properties have shared your information; and
• The specific pieces of your information collected about you.
• Right to Delete. You have the right to request the deletion of your information collected from you (and direct the service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for the following:
• Complete your transaction;
• Provide you a good or service;
• Perform a contract between AR and/or ARC Properties and you;
• Protect your security and prosecute those responsible for breaching it;
• Fix our system in the case of a bug;
• Protect the free speech rights of you or other users;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adhere to all other applicable ethics and privacy laws;
• Comply with a legal obligation; or
• Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
• Other Rights. Neither AR nor ARC Properties sell your information in their ordinary course of business and will never sell your information to third-parties without your explicit consent.

If your information is sold to third-parties, you also have the right to request that such information is disclosed to you: (i) the categories of your information sold, and (ii) the categories of third-parties to whom your information was sold. You have the right to direct AR and ARC Properties not to sell your information.

• How to Make California Privacy Request. To request access to or deletion of information upon a VCR, or to exercise any other data rights under California law, please make the request using one of the following methods. AR and/or ARC Properties are not required to respond to your VCR’s more than twice in a 12-month period. You can make VCR as follows:
  • Website: You may visit contact us here to authenticate and exercise rights via the website.
  • Email: You may send an email to the applicable ARC Property or ARto exercise rights. Please include your full name, email address, and all the ARC Properties that you stayed at, along with why you are writing, for processing your request in an efficient manner.
  • Toll-Free Number: Please call at 415.737.5955. Please leave a detailed message and don’t forget to include your name, email address, and the ARC Property that you stayed at.
  • California Authorized Agent:If you are a California resident, you may designate an authorized agent to make a request to access or a request to delete on your behalf. A response will be furnished to your authorized agent’s request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence you have provided them with power of attorney pursuant to California Probate Code section 4000 to 4465. Authorized agents may not be provided with the response pertaining to the request if the authorized agents fail to submit a proof of authorization or are unable to verify their identity.
• Response Timing and Format. The endeavor is to respond to California consumer’s verified request for access or deletion within 45 days of receiving the request. If more time is required, you will be appropriately informed in writing with the reason and extension period. The confirmation of receipt of a request to a verified customer shall be made within 10 days of receiving the same.